Shipping & Payment Information
- Customer Service hours are from 9:00 am to 5:00 pm Eastern Time, Monday through Friday.
- Convenient ordering by telephone, email, fax, mail and online.
- Most U.S. orders are processed and shipped within 1-2 days, Monday through Friday.
- Most international orders are processed and shipped within 2-4 days, Monday through Friday.
- Convenient payment options including Mastercard, Visa, Discover, Diners, and American Express. Checks and money orders (payable in U.S. dollars) are also accepted. A secure payment link via email is also available upon request.
- Flexible shipping options including standard and expedited services via USPS and Federal Express.
- Shipments can be sent to hotels but an additional fee may be added to your order.
International Nutrition is committed to your total satisfaction. If you are unhappy with any product you have purchased, you may return it for a full refund (less shipping and handling costs). Please note the following simple requirements:
All Nutrivene brands come with an unconditional money back guarantee. If you are not satisfied with any of our Nutrivene products for any reason, just return the unused portion to us for a full refund within 6 months from the date of purchase.
All other products (not Nutrivene brands):
UNOPENED products are to be returned within 30 days from the date of purchase. Items returned after 30 days will be subject to a 15% restocking fee. Items cannot be returned after 90 days from the date of purchase.
OPENED products must be returned within 10 days from the date of purchase to receive a refund.
Books, DVDs, and CDs are not returnable.
Errors in your order or products damaged in shipping should be reported to us immediately for prompt correction. We are not responsible for shipping errors created by incorrect address information provided by our customers. Please review all information carefully prior to submitting orders to us.
Before making any returns, contact us at 1-800-899-3413 or email us at firstname.lastname@example.org to obtain a return authorization number. Please include your name, address, and the merchandise being returned, along with the reason for the return. The authorization number should be included in the return shipment.
All returns should be mailed to:
International Nutrition, Inc.
11655 Crossroads Circle
Middle River, MD 21220 USA